FAQs
ASK US A QUESTION
Welcome to our FAQ’s Page:
Here you will find the answer to most of your questions and concerns. Check out our list below or get in contact with us. Support@RudeLimit.com
We are experiencing a bit of delay due to Covid-19.
COVID-19 UPDATE
- Shipping Updates
We are doing our best to ger your orders to you. Due, to Covid-19, and government rules and regulations, we are experiencing some understandable delays. Between 1-3 weeks, so it will take a little longer for your order to arrive.
Most of our transports, planes, ships, deliveries agencies, Have been delayed working hard to get your orders to where they need to go. However, due to flight cancellations and government restrictions we are experiencing some understandable delays between 1-3 weeks so, it will take a little longer for your order to arrive.
- Unisex Clothing
Our clothing is unisex, meaning it is for both men and women.
- True To Size
Our products are true to size, order your normal size. Please allow 1-2 cm difference for some clothing due to hand measurements.
- Online Orders
We are dispatching all online orders as per usual. However, due to the limited work capacity of our warehouse, all orders are now shipping from our new warehouse. If there are any issues with your order, we will be in touch.
- Image/Design/Print
Due to the different clothing material certain designs printed on the clothing might differ from the image on the product images on the website. Some reasons for this is, the lighting, camera, clothing material, and grayish look. Ex. black design on black T-Shirt might come out grayish due to black being printer on black surface. thank you for understanding.
- Our Warehouses
Our warehouses are operating and shipping out orders for you. They are running at full capacity to keep up with demand and have implemented cautionary measures, to help reduce the risk of their employees and beyond. Please note, these cautionary measures may increase processing times, but as always you will receive a tracking confirmation email once your order has shipped.
Order Issues
- Is RudeLimit stocked in any retail stores?
No, not at the moment. Our products are available only online.
• Does RudeLimit cover customs, duties, taxes and VAT?
Depending on your location your order may be subject to import duties and taxes which are issued by your local government once your parcel reaches the destination country and these charges are the responsibility of the recipient (you). We recommend contacting your local customs office for further information as customs policies differ from country to country. Please note, customs may hold your parcel and cause delivery delays.
- I didn’t receive my confirmation email
Please check all folders in your inbox including junk and spam folders. If you still can’t find your confirmation email, please submit a request with our customer support team at Support@RudeLimit.com
- My order status is ‘unfulfilled’, what does this mean?
When your order status states ‘unfulfilled’ it means your order is being processed, and once dispatched the status will change to ‘fulfilled’. Once fulfilled, you should receive an email providing you with your tracking number.
- What type of payment does RudeLimit accept?
RudeLimit accepts payments from Visa, MasterCard, PayPal, and most major credit cards and payments. If you have any issues during checkout, please contact our customer support team at Support@RudeLimit.com
You’ll see our name on your invoice and on your transaction history if you pay by credit or debit card. We take security very seriously so your details will be safe with us.
- The product I want is all sold out. When will it be available again, and how do I purchase?
We do our best to keep all of our products in stock, due to COVID-19, some of our factories may be down for the moment. Stay tuned for new products and new restocks. You can sign up to our Mailing List to be notified when new products drop.
Payments
- What if my payment is declined?
There may be a few reasons why your card has declined:
- You may have insufficient funds.
- Your card billing details may not have been entered correctly at checkout or your card has expired.
- Your card issuer may have declined your payment and they don’t tell us why so, we would recommend getting in touch with them for further information.
- If none of these applies to you, please contact us at Support@RudeLimit.com
- What currency will I be charged in?
You will be charged in the currency shown on the product pages and at checkout.
If you’re not paying in your local currency your payment will be converted by your card issuer, this may be subject to a conversion fee depending on the policy of your bank.
Changes
- How do I change my shipping option?
We’re pretty fast at processing and packing your order. So unfortunately, no changes can be made after you’ve placed your order. This includes changes to the delivery option, delivery address, payment method or the products in the order.
However, there might be enough time to cancel your order and create a new one. If you wish to do so, please submit a request with our customer support team below ASAP, and we’ll cancel your order if it hasn’t been processed and packed yet.
- How do I change my shipping address?
Please email us at Support@RudeLimit.com as soon as possible if you have entered an incorrect shipping address and please provide us with the correct details. We will try our best to get these changes in before it is too late.
- How do I change the email address for my order?
Please email us at Support@RudeLimit.com if you would like to change the email address provided at checkout.
- How can I change a product in my order?
Unfortunately, no changes to an order can be made after it has been placed but please email Support@RudeLimit.com as soon as possible if you would like to cancel your order and place a new one. Our distributor’s process orders quickly, but we will try our best to process your request.
Cancellations
- How do I cancel my order?
Please email us at Support@RudeLimit.com as possible if you would like to cancel your order. Our distributor’s process orders quickly, but we will try our best to process your request. We do our best to give our customers time for them to change or cancel their order before we fulfill it.
Shipping and Tracking
- Does RudeLimit ship internationally?
Yes,. For more information, visit our shipping information page.
- How long does shipping take?
Shipping varies on shipping option chosen at check out and your location. Local order typically arrives 7-14 business days (not including processing). For international orders, please allow 14 to 24 business days for your order to be delivered. The time it takes for these orders to arrive varies depending on your location, and how quick your local postal service is. If you don't have a tracking number after 3 -5 business days please email us at Support@RudeLimit.com
- How much is shipping to my country?
We have Live Shipping, which means you will be charged for shipping according to your location and the number of products in your cart. For International orders shipping cost will vary depending on customs, and your local postal service. We try to offer worldwide fast shipping for an extra fee.
- When will my order be dispatched?
The order processing time might take up to 3 - 5 days. Processing includes checking, packing, and sending your orders to the post-office. As soon as one of our carriers picks up your parcel you will receive a shipping confirmation email with a tracking number.
Returns and Warranty Claims
- I would like to return or exchange a product
We understand that sometimes things don’t work out, therefore, RudeLimit will be happy to provide an exchange or store credit for any products that were not as promised due to our part. ex. damages, or defective products. Please keep in mind that some of the graphic images printed on the products, shirts, hoodies, jackets etc. may differ a bit due to the lighting and camera used.
We offer a 100% money back guarantee, if the product is defective or damaged due to our part, not including postal handling. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include your name and order number on the returned parcels.
Please note: If you your package is in transit, we must receive the product first before we can issue a refund.
- I would like an update on the status of my return
Please reach out to our customer support team via email at Support@RudeLimit.com with your return tracking number and we will look into it for you.
Contact:
You can contact us by sending an email to Support@RudeLimit.com and one of our customer service representatives will get back to you as soon as possible. Our team is available 7 days a week, Monday to Friday. Inquiries may take up to 12 - 24 hours to receive a response. We will make sure we get back to you as soon as we can.
PRODUCTS:
Please allow 1-2 cm differences on our products, from the stated description.
All product description and information found on RudeLimit.com is based on our teams perspective and research of the product. Some differences may vary.
Product Image/Design/Art Looks Different From What I Ordered:
Please keep in mind that some of the graphic/designs/art images printed on the products, shirts, hoodies, jackets etc. may differ a bit due to the lighting and camera used. Also, certain Designs printed on certain fabric of shirts. hoodies etc. may come out a bit different, even a grayish background on Designs with a black background on it, due to printing black design on a black shirt.
DTG Disclaimers:
We don’t print white ink on white garments. Any designs containing white color will have areas with no print on them.
Light ink elements on bright-colored garments might look tinted. This is most evident on Red, Maroon, and other similarly colored garments.
There might be slight discrepancies in print placement.
We Can’t guarantee 100% color accuracy if your files aren’t adjusted using our color swatches
The light form the camera and outside interference might effect the way a design looks from the website images to the physical product.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful!
Please send us an email to Support@RudeLimit.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
